The most incredible service!!
We have had the pleasure of having Natasha working in our home for a number of hours. We’ve been having internet problems for a couple of years, and stuff went on and off line regularly and worked really slowly, but we never got anywhere with our internet provider. Natasha came out initially to solve a printer problem. But she quickly realized that the main computer in our house had a corrupt operating system. [We have 4 computers]. She gradually worked through everything. She went to Staples to get a new printer; she went to our internet provider to get a new modem/router combo. One of our computer is brand new and she helped w/setting that up and being sure it was synched w/ a phone and another computer. She helped us get a used iPhone to replace the Google phone that was given to us by our phone provider as a replacement which we could never figure out. She cleaned the main computer and waited for the newest system to fully install [which took a long time]. Throughout all of this, she was so personable and explained everything she was doing so clearly. She even talked on the phone to the internet provider so that they would give us the best modem/router. We have never had such competent and detailed help. We are both writers and our writing is going to go so much faster now that all our systems work! No more pinwheels of death! Thank you so much, Natasha!! We love Duck Duck Geeks & will recommend them to anyone who’ll listen!